Refund policy

Our promise

We want your haunt to be perfect. If something isn't right, we'll work with you to fix it.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund, including shipping. You won't need to return the damaged item unless we ask.

Returns of unused items

We accept returns of unused items in their original packaging within 30 days of delivery. Contact us first to receive return instructions; items sent back without authorization can't be accepted. Return shipping costs are the customer's responsibility, and original shipping charges are non-refundable.

Non-returnable items

For hygiene reasons, worn masks, costumes and wearables can't be returned unless they arrived damaged or defective. Gift cards and sale items marked final sale are also non-returnable.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days.

Contact

Questions about a return? Reach us through our contact page or at troy@globaltradingpartners.email.