FAQ

How long will my order take to arrive?

Orders are processed within 1-3 business days. Many of our props ship from US warehouses and typically arrive in 3-8 business days; some specialty items ship from our international partners and take longer. Each product page shows the estimated delivery window, and you'll get a tracking link as soon as your order ships.

Will my order arrive before Halloween?

We strongly recommend ordering early. Our most popular giants and animatronics sell out every October, and carriers get busy in the last two weeks before Halloween. If you need something by a specific date, contact us before ordering and we'll tell you honestly whether it can make it.

Are the giant skeletons and animatronics weather-resistant?

Check the exact model's indoor/outdoor designation, weather limits and installation instructions. A covered porch does not make an indoor-only product suitable for outdoor use. Use only the manufacturer's specified support and anchoring method; do not assume extra stakes or sandbags make a setup suitable. Our outdoor-use planning guide explains the checks to make.

Do animatronics need batteries or a power outlet?

It depends on the prop. Power requirements are listed on each product page. Many use an AC adapter; smaller pieces may use batteries (usually not included).

How do I track my order?

As soon as your order ships you'll receive an email with your tracking number. You can also check status any time from the link in your confirmation email.

What is your return policy?

If something arrives damaged or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund. See our Refund Policy for full details.

Do you offer discounts?

Join the Coven (our email list) for 10% off your first order, plus early access to new props and restock alerts.

How do I contact you?

Use our contact page and we'll reply as quickly as we can, 7 days a week.